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Credit Representative 524520 of Finsure Finance and Insurance Pty Ltd, Australian Credit Licence 384704
Last updated: 19 October 2026
At Simpli Finance, we understand that protecting your personal and financial information is essential to maintaining your trust.
We are committed to handling personal information responsibly, transparently and securely in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information, how we protect it, and how you can access, correct or raise concerns about the information we hold.
This policy applies to individuals who engage with Simpli Finance, including clients, prospective clients, website visitors, referral partners and other individuals whose personal information we handle.
Depending on your circumstances and the services you request, we may collect the following categories of personal information:
We may also collect sensitive information, as defined under Australian privacy law, where reasonably necessary for our services and permitted by law. Where required, we will obtain your consent before collecting sensitive information.
We aim to collect only information reasonably necessary for our business activities or otherwise permitted by law.
We generally collect personal information directly from you when you:
Where authorised or otherwise permitted by law, we may also obtain information from third parties, including lenders, credit providers, credit reporting bodies, referral partners, professional advisers and other parties involved in your finance application.
Where lawful and practicable, you may make general enquiries anonymously or using a pseudonym. However, we generally require identification to provide credit assistance and process finance applications.
We collect, hold and use personal information for purposes connected with providing our services and operating our business, including to:
We will not use or disclose personal information for unrelated purposes unless you have consented or the use or disclosure is otherwise authorised or required by law.
To provide our services, we may disclose personal information to third parties where reasonably necessary and permitted by law.
Depending on the services involved, these may include:
We take reasonable steps to ensure that personal information is disclosed appropriately and that service providers handling information on our behalf maintain suitable privacy and security protections.
We do not sell personal information to third parties for their independent marketing purposes.
As part of assisting you with finance applications, Simpli Finance may collect, receive, use or disclose credit-related information where permitted by law.
This may include information concerning existing credit arrangements, repayment history, credit applications, defaults and other matters relevant to assessing a finance application.
Credit reporting bodies and credit providers may independently handle your information in accordance with their own privacy policies and applicable credit reporting laws.
Where applicable, credit information is handled in accordance with Part IIIA of the Privacy
Act 1988 (Cth) and the registered Privacy (Credit Reporting) Code.
Additional privacy notices, credit reporting disclosures or consents may be provided during the application process where required.
From time to time, we may contact you about our services, lending information, financial education resources or other relevant business updates where permitted by law.
Marketing communications will be managed in accordance with applicable privacy and electronic marketing laws, including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in an electronic communication or contacting us directly.
Opting out of marketing will not prevent us from sending important communications relating to an existing enquiry, finance application or other service-related matter.
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, measure performance and improve the user experience.
Depending on the technologies implemented, information collected may include browser type, device information, pages visited, referral sources and interactions with our website.
Some third-party service providers may also collect information through technologies operating on our website.
You can manage certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Where consent or additional notice is required by applicable law, we will provide it.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be held in electronic systems, secure cloud-based platforms and, where necessary, physical records.
Our security arrangements are designed to reflect the sensitivity of the information we handle and the risks associated with our operations.
No method of electronic transmission or storage can be guaranteed to be completely secure. We regularly consider appropriate measures to protect the information entrusted to us.
Where personal information is no longer required for a lawful purpose, we will take reasonable steps to destroy or de-identify it, subject to applicable legal and recordkeeping obligations.
Some technology providers, lenders or other third parties involved in delivering our services may operate internationally.
Where personal information is likely to be disclosed to overseas recipients, we will identify the relevant countries where practicable and take reasonable steps to comply with applicable Australian privacy requirements.
Any overseas disclosure arrangements will be managed in accordance with applicable law, including the requirements of Australian Privacy Principle 8 where relevant.
You may request access to personal information that Simpli Finance holds about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, please contact our Privacy Officer using the details below.
We may need to verify your identity before processing a request.
We will respond within a reasonable period and generally aim to address requests within 30 days.
In certain circumstances, access or correction may be limited or refused where permitted by law. Where required, we will explain our decision and the available complaint options.
If you believe we have mishandled your personal information or breached an applicable privacy obligation, you may submit a complaint to our Privacy Officer.
Please provide sufficient information for us to identify and investigate your concern.
We will acknowledge and assess your complaint, investigate the circumstances and seek to provide a response within 30 days.
If you are dissatisfied with our response, you may be able to escalate your complaint to an applicable external dispute resolution scheme or the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
We maintain procedures for assessing and responding to suspected or confirmed data breaches involving personal information.
Where an eligible data breach occurs, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).
We will also take reasonable steps to contain the incident, assess its impact and reduce the risk of further harm.
Our website may contain links to third-party websites, lender platforms, booking systems or other external services.
These third parties may operate under their own privacy policies and information-handling practices.
We encourage you to review the relevant privacy policies before providing personal information to external organisations.
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, business operations or information-handling practices.
The most recent version will be published on our website, together with its last updated date.
We encourage you to review this policy periodically.
For privacy enquiries, requests to access or correct personal information, or complaints about our handling of your information, please contact:
Peter Pak
Privacy Officer
We are committed to addressing privacy enquiries respectfully, transparently and in accordance with applicable Australian law.